Return policy

 

At Esencia Candle Co., we want you to be completely satisfied with your purchase. We understand that sometimes things don’t go as planned, and you may need to return an item. We’re here to help you navigate that process with ease.

Currently, we are unable to cover the cost of return shipping. This means that if you need to return a candle, the return shipping fee will be your responsibility. We appreciate your understanding as we work towards improving our services.

To initiate a return, please follow these simple steps:

1. Contact us within 14 days of receiving your order to let us know you’d like to return an item.

2. Once your return request is approved, we will provide you with the necessary instructions on how to send the item back.

3. Pack the item securely to ensure it arrives back to us in good condition.

4. Ship the item back to the address provided, and remember to keep your shipping receipt for tracking purposes.

We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

Once we receive your return and confirm that it meets our return criteria, we will process your refund promptly. Please allow a few business days for the refund to reflect in your account.

Thank you for your understanding and support of our small business. We truly appreciate your choice to shop with us, and we are here to assist you with any questions or concerns you may have regarding your return.